ABOUT NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Description
Tech Support Lead Workstation Operations and Engineering – Enterprise IT
Job Description
Responsibilities include but are not limited to:
Responsible for end-to-end workstation technology support for a large group of resources and/or geographies
Responsible for leading and driving a team of Support Specialists to provide world class Technology Support
Responsible for putting in place standard procedures and ensuring teams are educated and compliant in following them
Works with direct manager, colleagues, and other stakeholders such as Program team, Senior Technology Leaders, Product, Commercial and Operations leaders
Influences, collaborates, and sets clear priorities & expectations for teams and stakeholders Communicates with clarity, and strives to reduce complexity
Usually directly manages and/or develops a team of Support Specialists
Acts as an escalation point for complex cases or stakeholder challenges Develops strategies to provide long-term solutions
Consistently identifies opportunities for improvement and acts to ensure improvements are implemented.
Works to escalate solution requirements to appropriate teams such as Development or Operations teams Leads Sev1 incident management process
Soft skills and Professionalism
Ability to successfully build relationships with challenging stakeholders and navigate social environments
Can effectively manage teams to consistently resolve incidents in a timely manner, with excellent customer service Effectively communicates, influences, and manages stakeholders, creating clarity, and alignment
Sets clear priorities and expectations for their team and stakeholders
Uses root cause analysis to Implement high impact process improvements, and long-terms solutions Lives the Nielsen IQ Operating Principles acting as a role model
Qualifications
Any Degree
Additional Information
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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