NOV Inc. Looking for IT Client Support Specialist – MEAIP (Navi Mumbai) at Navi Mumbai, Maharashtra Full Time

Do you have a passion for solving a variety of technical issues? Are you enthusiastic and process-driven? Do you love working with others to find solutions? If this interests you, we are looking for an IT Client Support Specialist with a real desire to provide our internal customers with the highest quality of service by responding to incoming calls and Service Desk tickets, diagnosing, and resolving problems remotely.Duties & Responsibilities:

Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues

Respond to requests in our IT Service Management (ITSM) tool in a timely manner

Investigating, diagnosing, and solving Complex computer software and hardware faults.

Interact with clients on computer equipment, set up functions, and IT processes daily.

Document details from investigating and troubleshooting calls and requests within our ITSM, Jira Service Desk

Escalate requests to next-level support when necessary

Create additional documentation articles in Confluence (Wiki) to help the team solve similar issues

Comply with policies, procedures, and guidelines

You are responsible for organizing, planning, and prioritizing your multiple job activities

Function/ Purpose:
Serve as the first point of contact for customers seeking technical assistance/support over the phone, email, or via the company ticketing system

SKILLS & EXPERIENCE REQUIRED:
You should possess strong communication and interpersonal skills with the ability to build trust and integrity in your relationships with customers and other team members.

Ability to work independently under stress and meet deadlines, as well as contribute as a team player.

Be able to maintain the confidentiality of sensitive information when needed.

Ability to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues

Understanding and working knowledge of Two-Factor Authentication.

Understanding and working knowledge of MDM Solutions.

Understanding and working knowledge of networks & server environments.

You can show a demonstrable understanding of network configuration and problem-solving networking issues.

You are knowledgeable about the use of cloud storage and utilization.

You are self-directed and results-oriented with the ability to work expertly and with little supervision

Personal and Interpersonal skills:
Strong articulation and listening when supporting clients and communicating with others.

Customer-oriented and cool-tempered

Flexibility in thinking and operating style.

Open-mindedness and respect for team members.

You are punctual and committed to the team.

Qualification, knowledge, and experience:
University Degree in Computer Science or a related subject is ideal or relevant working experience.

MCP, MCSE, CCNA, Comptia, A+, Comptia Network +, ITIL Certification an Advantage.

Experience minimum 1 year of experience in a large corporate environment.

Key competencies/ skills:
Problem-Solving, Multi-tasking, Quality Focus, Technical Understanding, Team player, Excellent troubleshooting, organizational Communication skills, Good knowledge of IT operating systems, especially Windows 10, Knowledge of Android / IOS Devices, Multi-Function Printers.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.