ProActive Information Technology Solutions Looking for Helpdesk Administrator at Bengaluru, Karnataka Full Time

Help Desk Job Responsibilities:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Help Desk Qualifications / Skills:

• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• Quality focus
• PC proficiency
• System administration

Client Location : Bangalore

Job Type: Full-time

Salary: Up to ₹35,000.00 per month

Shift:

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 5 years (Preferred)
• total work: 5 years (Preferred)