NTT Data Hiring For Networking Senior Analyst at India Full Time

Req ID: 197723
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Networking Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

• Provide top quality technical support, troubleshooting of Information Technology networks and PBX Systems and ancillary equipment such as voicemail.
• Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of various issues arising on Avaya Aura S8500, S8720, S8300, S8800 media servers, G650, G700, G450, G350 gateways and Avaya communication Manager.
• Hands on experience with troubleshooting Call Quality and call routing issues using Wireshark.
• Excellent understanding of SIP and H.323.
• Ability to read and understand list trace and Message sequence trace.
• Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems.
• Strong technical knowledge in the following areas: IP Networking VoIP TCP/IP Linux Operating Systems and telephony technologies
• Networking and CRM tools – Service Now
• Remote support experience
• Keep our IPT systems (Cisco ) in an operational healthy state
• Configuration of special features in Call Manager
• Checking backups
• Analysing error log
• Proactive system health checks