NTT DATA Looking for Helpdesk Senior Associate at India Full Time

Helpdesk Sr. Associate – Service Desk

Global End User Services

Requirements:
Helpdesk Sr. Associate at Grade-5 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred

Good communication skills with minimum 1 year of international calling experience

Good comprehension & writing skills.

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24×7 support window

Job description:
Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone only.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

2-3 years of industry experience. 12 months in the current grade is a mandate.

Job Segment:
Help Desk, Information Technology, Technology