Responsible for customer/stakeholder relationship management.
Analyze the problem with the team and counterparts and suggest a solution
Responsible for Service Improvement plans and Continuous improvement plans.
Responsible for Cost Savings and Productivity Improvement initiatives
Participate in business/people related projects
Demonstrates exceptional organizational skills.
Demonstrates ability and success working in a team environment.
Exhibits passion and alignment with our vision, values & operating principles.
Provide cross functional support
Managing 24×7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
People attrition management.
Requirements for this role include:
Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Stakeholder management.
Budget / Cost pyramid management
Transition management
Project management
Exceptional listening abilities and detail oriented
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
Job Segment:
Help Desk, Information Technology, Manager, Project Manager, Technology, Management
Role and Responsibilities: Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department and generating leads Attending...
Apply For This JobJob Description: Responsible for scanning and addressing the vulnerabilities on time by coordinating with the Security vendor and respective domain...
Apply For This JobCompany Description Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the...
Apply For This JobUS IT Recruiter & Bench Sales:- Job Description: Experience in the recruitment of IT professionals and Bench sales. Experience working...
Apply For This JobResponsibilities Building Outsourcing strategy and Execute Alliances strategy in India Evaluate the products and solution for various requirements and provide...
Apply For This JobBitcoin Depot is seeking a System Analyst to join the team. Bitcoin Depot is the largest multi-cryptocurrency ATM Networks in...
Apply For This Job