NTT DATA Looking for Manager – Helpdesk/Technical at Gurgaon, Haryana Full Time

At NTT DATA, we help simplify the complexity of your digital transformation. A top 10 leader in IT and business services, we are part of the NTT group of companies – with innovation at the heart of our culture.

Roles and Responsibilities:
End-to-end management of all accounts

Lead, drive, facilitate, and chair all investigation activities, meetings, and conference calls

Perform root cause analysis using industry standard ITIL practices

Form collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed

Matrix management of client, processes and resources including third parties – including resolving conflict to move forward to resolution

Ensure all administration and reports are maintained and up to date

Support and nurture process improvements and knowledge base improvements

Identify improvement opportunities to further enhance the response and resolution of services impacted

conduct workshops and handle customer meetings as subject matter expert when required

Complete all the goals/objectives set and activities/tasks assigned/discussed

Come up with creative ideas for operations and delivery excellence

Requirements:
Strong comprehension and writing skills

Excellent verbal communication skills

High quality major incident management skills to influence and expedite service recovery

Good working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the incident, problem, and change processes and improvements

2 to 4 years of experience in handling multiple teams

Work Timings: Flexible to operate in 24/7

#LIBPO

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Information Technology, IT Manager, Developer, Manager, Help Desk, Technology, Management