Numadic is hiring a Technical Support Engineer
We are hiring a Technical Support Engineer – Technical Infrastructure to join our team in undisrupting movement. You will be responsible for monitoring and maintaining Numadic’s hardware and software systems
About the role:
A. Setup
Installing and configuring new computers, networks and software.
The design and implementation of new solutions and improving the resilience of the current environment
Liasing with project management teams, third-line engineers and service desk engineers on a regular basis.
B. Support
Provide prompt response over technical suppor desk system for requests, incidents and queries.
Single point of contact for all the TI related support for various business units.
Predict, identify and analyze the IT related issues/queries, and to be resolved in a timely manner.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Remote support of on-site engineers and end users/customers during installation.
C. Maintenance
Maximizing infrastructure performance by monitoring, troubleshooting problems and outages, scheduling upgrades, and collaborating with DevOps engineers for optimization.
Documenting and enforcing set standards.
Securing infrastructure by establishing and enforcing policies, and defining and monitoring access.
Reporting infrastructure operational status by gathering and prioritizing information and managing projects.
Maintaining inventories of hardware and software.
Role requirements:
Education – Any graduate degree.
Experience – 2 to 4 years of relevant experience in similar roles.
Strong networking knowledge (we allow your actions to speak louder than certificates)
Strong communication skills (proactive, patient and clear).
Hands on extensive experience with Layer 2 and Layer 3 equipment and Linux-based machines.
Well-organized and takes ownership of tasks in a fast-paced environment.
Ability to work at late hours and independently, as and when required.
Experience with scripting language is a plus.
Knowledge of web services, API and IP-based protocols is a plus.
Create documentation for the organization to ensure high standards of quality.
independently/proactively think of lean techniques to improve tech infrastructure.
This is not a typical 9 to 5 job. This is startup life.
Working at a startup is about being a self-starter and pushing not just for output, but for outcomes too. We are judged by the outcomes we generate in the market and you are measured by the outcomes you generate for your team and for the company. Therefore, just showing up at work on time and leaving on time is not sufficient; actually delivering results is the minimum required performance. We routinely work long hours and it isn’t uncommon for this and other roles at Numadic to push the limits. Do not apply if you aren’t comfortable with the startup life.
Numadic operates at the intersection of finance and logistics.
From number one rated mobile apps to industry leading approaches to API finance and transactions, our team does what it takes to simplify movement of goods and people. But what matters even more, is that our customers love the way we do what we do and our end users have uncluttered and uncomplicated experiences.
Join Numadic
From the founders to our investors and advisors, what we share is a common respect for the value of human life and of meaningful relationships. We are full-stack humans, who work with full-stack humans and seek to do business with full-stack humans. We have turned down projects, when we found misalignment of values at the other end of the table. We do not believe that the customer is always right. We believe that all humans are equal and that the direction of the flow of money should not define the way people are treated. This is life at Numadic.
Job Type: Full-time
Salary: ₹30,000.00 – ₹35,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
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