Primary Tasks – Skills and knowledge required
Desk setup, monitor set-up for users as required
Cable management on workstations, meeting rooms
Help configure Printer and scanner for end users (both Mac and Windows)
Basic troubleshooting for users’ issues on site (connections issues, peripheral issue)
Regular office IT services health check and validation (Wi-Fi connectivity, wired Lan, printing- scanning, conference phones, AV equipment in meeting rooms, telephony systems)
Basic troubleshooting and resolution of network issues with help of remote NTNX IT team
Provide guidance and support to users including execs on usage of AV/Meeting rooms
Validate IT Office infra services such as Lan/Wi-Fi, Printer/scanner, meeting rooms regularly.
Help resolve meeting room incidents with support of remote AV engineer.
Support server installation, power-on, passive cabling in comms room as a planned activity. Understand switch port numbering.
Hand over loaner/replacement laptops in office to users as advised by IT team. Handover laptops to new hires as advised by IT team.
Collect assets returned by users directly or from security team in office. This is for both separated users and active users.
Support E-recycling by making list of items with support/guidance from IT team. Supervise E-recycling vendor as required by NTNX.
User Desk phone setups with help of IT team (reset phone, connect to network, register the phone)
Support on-site activities such as Electric power maintenance, in-rack UPS maintenance by conducting IT service validations before and after the activity. NTNX shall work with electrician as and when required for such activities.
Fulfill hardware and accessories request for employees in office as instructed by IT team
Conduct IT stock take for office for items such as monitors
Escort IT vendors in office as and when required
Support visitor management system with help of facilities and security teams as and when required.
Support meetings, events including Exec events with assistance where necessary from remote IT team
Prepare and update IT site documentations
Support facilities projects such as office expansion, office closure, office relocation, meeting room deployments (not limited to but this gives an idea)
Secondary tasks
Support IT asset audits with help of IT team
Reimage, reset windows laptops and MacBooks as and when required by IT team, making laptop ready in OOBE (assets returned for users and making them ready or reuse)
Prior experience with Zoom, Logitech and Crestron meeting room equipment shall be beneficial.
About us
Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique.
We’re growing fast and disrupting the computing industry. Join us and make your mark.
About our business
Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.
We’re an equal opportunity employer
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.
We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
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