Who we are looking for:
3+ years recent relevant experience providing customer support, in a 7x24x365 cloud computing or telephony environment
Strong technical knowledge in the following categories supporting mission critical 24×7 production/cloud environments:
Telephony (VoIP/SIP)
Networking (Voice and Data networks and protocols, SaaS environments)
Systems Administration (ACD, IVR, Dialler (Ameyo,Genesys etc), CRM, CTI, etc.)
Experience with CRM ticketing systems and coordinating workflow/problem resolutions
Must be willing to participate in on-call rotation (Nights/Weekends/Holidays)
Ability to communicate clearly (verbal and written skills) with internal employees & external customers
Familiarity with telecom & network carrier’s processes and procedures
Excellent problem solving and analytical skills
Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction
Desirable Qualifications/Experience:
Understanding of the following voice and data protocols: SIP/RTP/TCP/UDP/HTTP(S)/DHCP/DNS/NAT
Understanding of cloud, web & enterprise technologies
Systems OS, services and hardware configuration (Linux and MS Windows)
Telecom equipment configuration (Media Gateway/SIP Proxy/SBCs)
We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.
If you are as excited as us about this position and our company, we hope you join us! If you’d like to learn more about the OLX Group take a look at the other parts of our website. And remember, we are equal opportunities employers.
A BIT MORE ABOUT US
Discover OLX Autos Inside Out blog here Discover why you should join OLX Group & OLX Autos now Check our careers website here. Check out our talent, product, engineering and design blogs here Follow us on Linkedin.
We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role. We are committed to building an inclusive culture that seeks out the diverse perspectives and experiences of our people and becomes a company superpower and strategic competitive advantage.
The OLX Group (OLX Group consists of OLX Global B.V. and its affiliated companies) will handle your personal data with care and will process your personal data to assess your fit for the position you are applying for. You can give your consent (optional) to allow us to store your data for up to 12 months after the application process. So that in case you are not fit for the role at stake we can consider you for other suitable roles.
Please refer to our Privacy Statement to find out more about how your application data will be processed.
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology....
Apply For This JobSkills Required : – Should possess excellent verbal, written English communication and presentation skills. Good Negotiation, Convincing and Explanation skill....
Apply For This Job Complete installation and maintenance of a server Firewall Configuration in expert level Set up workstations with computers...
Apply For This JobJob Description: Job Title: Product Sales Executive Job Location: Pune Experience: 3+ years Mandatory Skills: Experience of USA, UK, European...
Apply For This JobOverview Key Responsibilities:The Solution Architect will formulate and execute an Digital BSS strategy within their region, drive revenue growth by...
Apply For This JobAppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of...
Apply For This Job