Om HRA Looking for Helpdesk Consultant (Candidate giving seller support For IT product) at Noida, Uttar Pradesh Full Time

• Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats
• Assist Adobe’s strategy in Americas/APAC
• Interact with regional sales team in Americas/APAC
• Providing end-to-end Adobe Partner support
• Answer how-to questions and help Partners/Resellers navigate a variety of tools
• Diagnose Reseller issues and engage with our product and engineering teams using established processes
• Communicate thoughtful, customized solutions that help Partners move forward and grow their business
• Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes

Who will you work with?

• Sales team and Sales Operations professionals in Americas and APAC
• Various business teams within Adobe
• Adobe’s retailers/resellers from across Americas
• Global Sales operations center

What will you get to learn?

• Core business operations and Go to Market Strategy
• Understand processes, systems, policies & business
• Interaction with market and customers directly
• Cross cultural collaboration
• Direct exposure to LATAM market

What skills will you develop?

• Practice language daily. Written and oral.
• Problem solving
• Team Player
• Business Comprehension skills

What is expected from you?

• Are self-motivated and eager to learn
• Adapt quickly to changing priorities and Adobe Partner needs
• Have a clear, professional, and informative communication style
• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
• Ability to work with people from across countries
• Ability to learn MS excel and translation

Career Path

• Customer Support Management
• Operations Management
• Program Management
• Business Analysis
• System Analysis