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BE/B. Tech. in IT, Computer Science, with approximately 10/12 years of experience as detailed below.
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The JD would include:
End-to-end responsibility for service desk leadership* in terms of ticket queue monitoring, assignment, engagement, tracking, update, review, and closure.
Engaging with the reporter/user community* to absorb and understand the actual reported issues, translate/interpret technically, and discuss the same with the peer technical teams – so that both sides can comfortably report and receive necessary inputs as required for them.
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Job Type: Full-time
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