Open Text Corporation Looking for Technical Support Specialist – xECM PowerDocs at Bengaluru, Karnataka Full Time

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Technical Support Specialist – xECM PowerDocs

Req id: 31991

Bangalore, KA, IN

OPENTEXT – THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity

Technical Support Specialists are responsible for delivering the highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.

You are great at

Represent OpenText acting as first point of contact for all technical support inquiries

Incident management and collaboration with other teams while adhering to SLA’s and KPI’s

Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy

Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys

Collaborate with various stakeholders to act as a trusted customer advocate

What it takes

2 – 4 years of prior experience working on relevant technologies

Focused on scoping problems and strong troubleshooting ability

University/College degree within a related discipline

Willingness to work in shifts during weekdays and on-call during weekends

TECHNICAL SKILLSET

Ability to understand product integration with 3rd party applications in complex environments

Previous experience working within a technical support environment

Preferably hands-on experience working on OpenText xECM for PowerDocs

Web Technologies – WebServer, AppServer installation and troubleshooting, API – SOAP & REST

Cloud Native Tech Knowledge – Dockers, K8s, Helm

DB – SQL, Oracle, MySQL, Postgres

Troubleshooting – Log Analysis on Java and Spring

OS – Windows Servers

Nice to have

Knowledge and hands-on Experience on SFSF, SFDC, SAP & Siebel

Knowledge and hands-on Experience on xECM

OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact [email protected].

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.