Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.
Who are we?
The Service Excellence team at Oracle Analytics Cloud (OAC) is on the verge of transforming the development paradigms at the 42 year old software giant. With the world moving towards the Cloud, Oracle is at the forefront with tremendous portfolio of Cloud offerings.
However, this transformation happens not just at the product level, but also the process of developing, deploying, and operating these products in the Cloud. Using a combination of cutting edge technologies, continuous process improvements and innovative business transformation methodologies, a small group of us are blazing the trail on the Service Excellence philosophy.
Who are we looking for?
We have a global team spanning different geographical sites. We are looking for a technical leader who will manage the Mexico Site Reliability Engineers team as part of the worldwide Oracle Analytics Cloud Service Excellence (OASE) team.
Prior experience in managing complex projects and people are essential pre-requisites for you to be successful in this role. If you are looking for a place where you can bring in your creativity and use the latest cloud tools and frameworks look no further. You will work with a world class team to develop, implement, and support cutting edge Oracle technology.
Roles and Responsibilities
Following are the essential responsibilities of this role. It is a constantly evolving role with increased responsibilities as the business evolves.
Manage a team to maintain and implement software project(s) and internal systems to increase OASE efficiency.
Define, document and manage scope, expectations, implementation approach and deliverables
Align work with the OASE team members all over the globe.
Ensure the timely execution of critical programs that span OASE.
Guide the team to successfully execute on DevOps activities to support customers, engineers, and processes through our release cycles as well as production
Guide the team to understand incident root causes, improve monitoring and documentation
Participate in a follow-the-sun model for 24×7 support of OAC as Incident Commander
Develop professional relationships at all levels driving cultural change to align managed services delivery with our cloud delivery principles and values.
Provide the team members mentoring and guidance on their career growth.
Other duties as assigned
General Qualifications
The candidate must have knowledge and experience with:
A BS or MS in Computer Science, or equivalent
Demonstrated ability to interact with supervisors, functional peer group managers and senior management.
Personal experience having managed and launched programs or projects with infrastructure and software components
Proven capacity to build and sustain a high-performing team operating at a small scale
A track record in building the next generation of leaders for your organization.
Personal experience managing and leading virtual teams
Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes
Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.
Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts
If needed, able to work extended weekday and weekend shifts as required for on-call, after hours upgrades, and other duties as necessary.
Preferred Qualifications
An ideal candidate will have the follow skillsets:
10+ years of experience of running large scale customer facing web services.
Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience.
Programming and scripting languages (Python, bash, Java Script – additional experience with PHP, Groovy, Java, and/or Go is a plus)
Using CI/CD scripting tools such as Ansible, Puppet, or Chef
Containers and orchestration (Docker, Kubernetes, and docker-compose).
Oracle database, MySQL (experience with MS SQL and/or NoSQL is a plus).
Issue tracking and collaboration (Jira and Confluence).
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