Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools – escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
Duties and Responsibilities
Provide first-level IT support for end-user hardware such as laptops, desktops, phones, printers and other peripherals
Provide first-level IT support for end-user software, including Windows, Microsoft Office and various applications
Provide first-level IT support for end-user domain accounts including account password resets and review general account settings and details
Respond and follow-up on all IT support tickets submitted via OSVC, chat, email, and in-person
Support local and remote users accessing the network via VPN and Remote Desktop
Recommend and maintain help desk service level agreements
Identify and document hardware/software recommendations and best practices
Provide onboarding and offboarding of new employees by preparing equipment, creating accounts, provisioning resources and tracking assets
Provide technical instruction for incoming and existing staff
Recognize recurring technical issues and propose appropriate solutions
Implement approved solutions to recurring technical issues and record steps taken for future reference
Proactively identify issues within the technical environment and propose possible solutions.
Maintain asset inventory and take ownership of tracking IT assets that are assigned to supported departments within the product team
Research extensive knowledge base and leverage solutions from previous cases
Participate in on-call rotation for after-hours emergency support
Maintain quality of work while multitasking various projects, support requests, and services
Knowledge, Skills and Abilities Required
Familiarity with desktop/laptop operating systems and software (PC, Windows, Microsoft Office, Mac/Mac OS, etc.)
Experience in a Windows Active Directory environment
Experience using support cloud solutions (OraDocs, Office 365, Exchange, SharePoint, One Note, etc.)
Familiarity with basic networking concepts (DNS, DHCP, LDAP, etc.)
Experience with WSUS, imaging tools and unattended installation methods
Experience with VMs and Linux a plus
Experience supporting mobile devices (Android/iOS)
Experience providing remote assistance over RDP, messenger, and email
Ability to prioritize issues and take appropriate steps with minimal supervision
Intermediate written and verbal communication skills
Basic level of knowledge of Cloud Services including OCI, Jira, Confluence, and IDCS
Familiarly of Scripting, Python, Java and other automation solutions
Familiarly with HTML and Cascading Style Sheets (CSS)
Job Description we are looking for Manual Test engineers Location : Hyderabad Exp :0-3 years Technologies : Manual Testing Jira...
Apply For This JobThis hiring is done for UVJ Technologies Private Limited by CII-MCC as part of the Govt’s KKEM mission. Location: Infopark,...
Apply For This JobYou will be involved in the core sales process of Ameotech. Connecting with clients, generating value and revenue. B2B target...
Apply For This JobJob Title: Senior IT Manager Industry: Education, Franchising Job Summary: The Senior IT Manager will be responsible for managing the...
Apply For This JobDesignation Senior Engineer – IT Infrastructure (MF DB2) Experience 7+ years Qualification B.Tech/B.E.(CSE) Location Hyderabad No. of Vacancy 1 Technical...
Apply For This JobJob description -Configuration & Troubleshooting of various network devices, routers ,switches,NAS etc. -Configuration & Troubleshooting of IPPBX, IP-Phones, Voip Routers...
Apply For This Job