Maintain (and monitor) records of equipment failure and liaise with engineers and suppliers as necessary – and recommend / implement changes to procedures and practices. Escalate client problems according to established procedures but exercising judgment in the process. Manage the network using network management tools, analyze network performance and recommend / implement network enhancements. Analyze network performance to ensure adequate bandwidth for business needs – and implement changes as appropriate. Working closely with’global’ network team / development recommend enhancements to the network infrastructure, and enhance proactive network management tool set. Troubleshoot network problems on the campus network, remote locations and the Irish wide area network though to resolution exercising independent judgment and creativity. Perform Project Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in a timely fashion. Provide technical and product leadership to management and contribute to Global IT policy. Provide on-call support services as needed and lead others in complex situations.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience and degree/diploma in computer science or IT discipline.
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