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Orcapod Consulting Services Private Limited Hiring For Network Engineer for Data Level 1 Support at Kolkata Full Time
Primary job would be Network monitoring, remote administration and any other applicable operational support parameters for all managed Network devices.
Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues.
Coordination with other support teams for issue resolution (if required).
Excellent communication and coordination of events during handling new incidents for any critical network outages.
Proper documentation of incidents, PEWs as per standard process.
Proper handling the new incidents (starting from creating the incident to closure of the incident) reported from monitoring tool, users/clients & other teams.
Experience in interacting with TAC centers for both equipment vendors and WAN service provider.
24×7 support
Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues.
Coordination with other support teams for issue resolution (if required).
Excellent communication and coordination of events during handling new incidents for any critical network outages.
Proper documentation of incidents, PEWs as per standard process.
Proper handling the new incidents (starting from creating the incident to closure of the incident) reported from monitoring tool, users/clients & other teams.
Experience in interacting with TAC centers for both equipment vendors and WAN service provider.
24×7 support
Experience 1- 4 years of experience providing network operations support in a mid to intermediate/medium d organization.
Required Certification CCNA (R&S)
Preferred Certifications CCNP (any module)
Required Skills OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLAN’s, VTP, STP.
Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
Wireless LAN technologies, Cisco unified wireless LAN solution etc.
WAN Acceleration & compression services
Experience on maintenance of Cisco multilayer switches, Cisco routers.
Required Certification CCNA (R&S)
Preferred Certifications CCNP (any module)
Required Skills OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLAN’s, VTP, STP.
Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
Wireless LAN technologies, Cisco unified wireless LAN solution etc.
WAN Acceleration & compression services
Experience on maintenance of Cisco multilayer switches, Cisco routers.
Additional desirable technical skills Working knowledge with Encryption Technologies.
Log management system.
Working knowledge on Ticketing & NMS Tools (e.g. IONIX, W4N, NMS loader, SMART, SERVICE NOW etc.).
Experience in handling escalated cases
Professional Skills Proven ability to manage own workload, priorities & deadlines and to work independently without supervision
Proven ability to work with customers in agreed SLAs.
Strong organizational skills and team player.
Evidence of drive and the will to succeed.
