Experience- 2- 4years
Shift Timing- 24×7 process
Location- Bangalore
Weekly off Rotational
Requirement :
2+ years of experience working in an inbound technical customer support environment for International voice, including experience working directly with product and/or engineering teams.
Knowledge of Remedy System, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.
Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers.
Should possess excellent customer service skills
Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.
Desired Candidate Profile :
Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.
Familiarity with reporting and analysis, especially MS Excel and Tableau.
Meticulous attention to detail and a commitment to quality.
Willing to work in 24/7 environment with rotational week offs.oles and Responsibilities
Perks and Benefits
CTC – 5LPA( Including 18k Variable)
Role:Technical Support – Voice / Blended
Salary: 4,00,000 – 5,00,000 P.A.
Industry:BPO / Call Centre
Functional Area:Customer Success, Service & Operations
Role Category:Voice / Blended
Employment Type:Full Time, Permanent
Key Skills
Customer Supportcustomer service
ctcvoice processInternational Call CenterCustomer Careinternational voiceCall Center
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
Orcapod Consulting Services Private Limited
Cognizant Hiring
Company Info
Contact Company:Orcapod Consulting Services Private Limited
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