OSUM Smart Electrical Solutions Looking for Technical Support Lead at Parel, Mumbai, Maharashtra Full Time

Full Job Description

Determining project requirements and developing work schedules for the team.

Delegating tasks- daily, weekly, and monthly.

Co-ordinating with team members, management, and clients to ensure projects are completed to standard.

Provide assistance and guidance to engineer teams.

Training technical personnel.

Delegating work and assignments to team members.

Collaborating with their team to identify and fix technical problems.

Act as a mentor and provide oversight, coaching, and training to technical support staff

Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.

Updating work schedules and performing troubleshooting as required.

Handling escalated issues from customers.

Be the point of contact when it comes to technical escalations

Clearly communicate escalated issues to the team as needed

Manage and report on all incoming technical support inquiries

Assign task to team members based upon current work, expected delivery date and resource availability

Determine root cause of tech issues and communicate appropriately to internal and external customers