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JOB DESCRIPTION
Tech Support engineer
Designation: Tech Support Engineer
Department: Customer Support
Job Type: Full-time
Experience : 3+ years
Location: Bangalore
Open Positions 1
About Ozonetel
Delivering Contact Centre Innovation Since 2007. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centres.
Founded in 2007 by an experienced team of technologists and entrepreneurs and trusted by 2000+ customers. Our full-stack customer experience software was built from ground up to provide a state-of-the-art contact centre suite which enables business to operate their contact centres irrespective of the industry vertical.
We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart as we’ve grown to create a global impact.
Purpose Driven, Ozonetel offers YOU the opportunity to join the journey of transforming the landscape of Contact Centres for Enterprises, across the world, firing the economy, as we grow with our customers across the globe.
What’s in offer for you
YOU.
Growth Mindset
individual needs.
About the Role
You will be the point of contact for Technical Support for clients in the West region.
Technical issues that cannot be resolved at his level are escalated to the respective team. You are capable of troubleshooting, resolving all types of technical issues, meeting the clients whenever necessary, Analyse the issues along with the customers, Take part in Monthly/Quarterly review with the customers, Prepare the summary, reports, PPT and present to the customers & management.
What You’ll Be Doing
KRA
Skills and Qualifications:
WebRTC..etc.) will be preferred.
SIP trunk, ILL).
Profile Requirements
Education & Experience
Engineering or equivalent.
Technical Expertise
WebRTC..etc.)
Desired Characteristics:
Personal Attributes
Preferred Industry: Tech/SaaS/ B2B companies with voice background
Salary & Compensation: Competitive Package + Performance Incentives + mobile allowance + travel + other benefits (as per industry norms)
About You
Job Type: Full-time
Salary: ₹500,000.00 – ₹800,000.00 per year
Schedule:
Ability to commute/relocate:
Education:
Experience:
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