Pattern Looking for IT Help Desk Technician at Pune, Maharashtra Full Time

Pattern is a leading eCommerce data and growth company located in the Silicon Slopes tech hub with global offices in Europe, China, Australia, the Middle East and Canada. Named one of the fastest growing companies in the US by Inc. 500, Pattern has made its mark in the industry. Some of the biggest consumer brands like Skullcandy, Nestle, Clorox, Kong, Panasonic, Tumi and Popsockets trust Pattern with their eCommerce management. Pattern has recruited top talent from brands like Amazon, eBay, Adobe, Pepsico, Apple, Google and Oracle. Think you have what it takes to work at Pattern? If you have a whole lot of hustle and a touch of nerd, Pattern is the place for you.

Pattern is seeking an IT Help Desk to support the technical operations and employees in the US for one of the fastest growing eCommerce companies in the world. You will be based in India, but work US hours. Your role will ensure that client systems are running efficiently by performing updates and maintenance tasks on hardware and software, resolving technical problems, and overseeing activity levels. You will also provide technical support and guidance to end-users by following in-place IT policies and procedures.

Duties and Responsibilities

Respond to and resolve help desk requests through tickets, emails, chat, and phone calls

Properly escalate complex issues to the Systems Administration team

Set up and remove accounts in compliance to IT policies and procedures

Provide technical support by utilizing remote desktop software, such as TeamViewer

Ensure security through established access controls and procedures

Troubleshoot networking hardware and internet connectivity

Troubleshoot hardware and software errors by running diagnostics, performing, and documenting resolutions

Resolve tickets quickly and efficiently to meet in-place SLA policies

Perform desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Qualifications

5 years previous Help Desk support experience

Resourcefulness and problem-solving aptitude

Knowledge of how networking equipment operates

Experience with basic Office 365 administration and Microsoft Exchange

Experience managing user accounts in Google Workspaces

Ability to completely follow helpdesk and IT operations best practices such as security, storage, data protection, and disaster recovery protocols

Ability to work effectively and efficiently in a high volume, fast-paced environment

Understanding and ability to troubleshoot Windows and MacOS hardware and software

Excellent written and verbal communication skills

Effectively prioritize tasks based on level of severity

Preferred Qualifications

Associate’s or Bachelor’s degree in IT Support or related field

Experience administrating Google Workspaces suite

Basic understanding of network principles

IT industry certifications (A+, Sec+, Net+, MCSA)

What We’re About

Data Fanatics: Our edge is always found in the data.

Partner Obsessed: We are obsessed with partner success.

Team of Doers: We have a bias for action.

Game Changers: We encourage innovation.

Job Type: Full-time