Paychex IT Solutions India Looking for IT Service Resolution analyst at Bengaluru, Karnataka Full Time

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

ABOUT THE ORGANIZATION Paychex, Inc. is an American provider of human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe. In 2019, Paychex ranked in position 700 on the Fortune 500 list of largest corporations by revenue, and the company’s revenue for the fiscal year 2020 is projected to exceed $4.1 billion.

Paychex was founded in 1971 by Tom Golisano, who started the company with only $3,000

The operation grew to include 18 franchises and partnerships, which were eventually consolidated into one private company in 1979. Paychex held an initial public offering in 1983 and began trading on the NASDAQ (PAYX). In the first quarter of the fiscal year 2020, the company repurchased $171.9 million of its own stock and currently has a market capitalization of $30.155 billion.

DESCRIPTION

Provides IT service desk support to Paychex personnel and clients with IT related issues or inquiries and provides quality service, effective call & incident management, and efficient restoration of service to meet service levels.

Receives, click to chat and self-service tickets from internal

Receives, click to chat and self-service tickets from internal employees and is the first-line end user single point of contact to resolve technical related issues.

Follows documented request and incident management policies and procedures for effective request/issue recording and tracking.

1+ Service Desk & Basic IT/PC Support/Service Desk Trouble Shooting Knowledge

IT/PC Support/Service Desk Trouble Shooting Knowledge/Application Support.

Good Communication skills

Workdays/ Shift timings:5 Days/ 4:30 – 6:30 IST rotating shift.

CATEGORY PD&IT

POSITION REQUIREMENTS

IT/PC Support/Service Desk Trouble Shooting Knowledge

Soft skills:
Customer Service Experience

Good Communication skills

OPEN DATE 11/29/2022

CLOSE DATE

FULL-TIME/PART-TIME Full-Time

CREATED BY Sowbiya S

HIRING MANAGER(S) Deepankar Das

REQ OPEN DATE None Specified

REQ OPEN DATE None Specified