Responsibilities : –
1. Monitoring of infra including server health check-up, network link monitoring & preparing reports for usage, performance, and/or availability port/service uptime.
2. Port/ service monitoring of server.
3. Installation, configuration & troubleshooting O/S like Linux, VMware knowledge
4. Should have cloud experience.
5. User management, Access management
6. OS & DB patch management, for regular security pts closure (hardening)
7. Basic understanding of Backup, Restore, DR Drill – activities.
8. Detailed application managing knowledge like Apache tomcat & web server, DB server health
9. Application bug fixing & deployment & troubleshooting.
10. To work in a 24×7 environment (Shift Ops) and including a weekend schedule.
11. Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
12. Basic network troubleshooting knowledge.
13. Ticketing tool knowledge & Usage on regular work process (incident report, resolution, RCA etc.)
14. Monitoring tool knowledge & usage on regular work process
15. Document – all solutions for knowledge base and bring new ideas for innovation and automation excellence into the Support team.
Preferred Skills:
Linux (RHEL, CentOS) & Any Cloud
Competencies:
Basic networking knowledge
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹450,000.00 per year
Benefits:
Schedule:
Application Question(s):
Experience:
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