PepsiCo Looking for Manager, IT CTO at Hyderabad, Telangana Full Time

Purpose of the role :
Technical Lead for AMESA sector out of Hyderabad with global responsibilities for IT Operations Endpoint Management Team.

L3 Support role for all end user devices at PepsiCo, from workstations , mobile devices and supporting infrastructure fo EndPoint Management teams toolsets(Configuration Manager,Active Directory, Security toolsets. Symantec Secuirty tool support, CyberArk and Bitlocker/File Vault tool support.

EPM team supports 108,000 end user workstations and 170,000 end user mobile devices globally, 8,000 network Printers, Services such as ConfigMan span over 1,200 infrasturcture Servers.

This role will be focused on the operations Security role of making sure all machines are up to date with core security applications and the security incidents are goverend with the aid of a vendor managed team.

Responsibilities

Accountabilities:
L3 Support

• Knowledge Base Management of End user devices – Workstations(Windows 10 / Windows 7)
• Training for 1st level & Field Service support teams
• End User Client Readiness
• Deployment Remediation
• Security Tools Support( Bitlocker encryption, Symantec AV Clientside)
• 3rd Level Incident Mgmt
• Systems Management Infrastructure Support & Mgmt. (Configuration Manager, JAMF(MAC), Printer, Server and workstation OS support(Windows OS only)
• Maintenance of desktop and print technologies around security toolsets/ AD Policy, and Local administrator accounts

Qualifications

Mandatory technical skills:
powershell Scripting – create/read/modify

Ability to read and modify VBscripts

Strong Knowledge of Windows 10

Microsoft EndPoint Manager(SCCM/ConfigMan), Bitlocker, Server 2012+, MAC OSx, Executive support level training.

Symantec Antivirus.

Create documentation and training for multiple teams, internal and external to EUC.

Project based work to introduce new technologys.

Network Print

Office Pro Plus Client side Knowledge.

Keep the buinsess running during high priority technical issues

Mandatory Non technical skills:
Verbal and written communication skills when working with customers

Vender management

Ability to work with Excutive Support and directly with Executives (Sr. Director, VP + )

Ablility to take lead of projects