PepsiCo Looking for Sector IT -Associate Manager PD Solution Engineer at Hyderabad, Telangana Full Time

Overview:
The Solution Engineer for Foodservice PepsiCo Direct will be a key contributor and subject matter expert in a cross functional team delivering critical technical solutions and operations deliverables such as stability, security compliance, availability, and performance. This position helps sustain and build out capabilities in our existing PepsiCo Direct suite of applications and infrastructure. The ideal candidate is familiar with Agile software engineering practices and tools, passionate about the development and delivery of quality software, and motivated to partner with product managers, application support leads, designers, engineers, and testers. The Solution Engineer will also collaborate with technology architects to ensure solutions created by each ART and/or 3rd party supplier fit into and support the larger capabilities and direction of the overall solution. Candidate in this position will demonstrate proven skills that can appropriately prioritize and drive mission critical tasks to support and develop key functionality of our systems so that updates and other maintenance tasks are carried out without impacting daily operations.

Responsibilities:
The Solution Engineer must exemplify technology infrastructure & security behaviors, concepts and guidelines and lead the release management processes to reduce risk and ensure

Support Product Manager, Application Support Lead, Designers and Testers of the PBNA Foodservice PepsiCo Direct function with day to day operations and project deliverables.

Support business and associated investment and security initiatives.

Provide Subject Matter Expertise to ensure stable designs and support various solution implementations.

Support and provide guidance to teams regarding technology transformation within PepsiCo

Provide contributions to Agile / stand up meetings.

Monitor SLA’s daily, weekly and monthly using ITSM Dashboarding, escalating compliance issues appropriately according to MSA and BPO models

Monitor the Technical Business Management data in ITSM across all solution environments

Contribute to Production Support meetings and Daily Stand-Ups

Partner with Business Partners to align understanding on all ticket related activities: Incidents, Service Requests, & Problems

Contribute to all aspects of Incident management tasks internal & external to closure

Support and contribute to the Response of all PBNA and Technical Operations Impact Surveys

Drive and contribute to the Response and Planning for Annual Release Calendar

Provide support of and align on overall Business and IT roadmap to schedule releases on a quarterly basis, where applicable

Identify and collaborate on service improvement plans that will improve both productivity and efficiency across ITSM processes

Provide input and direction on Service Requests and Minor Enhancements for release planning with BPO and MSA teams

Identify and escalate any risks with appropriate mitigation to project work with App Support Lead and Product Manager.

Verify & validate that all Change information is accurate and complete

Verify & validate all Requests for Change (RFCs) entered via the CAB approval process

Verify & validate incoming RFCs, consult with managers, director or subject matter experts (SMEs) about possible implications of the proposed changes and approve or deny the requests on behalf of Operations

Reinforce the Emergency and Expedited Change Request processes and guide teams through the approval processes accordingly

Verify & validate documentation is available to KT from project to support steady state post Hypercare.

Identify ways to streamline Operations for efficiencies, while partnering on investment delivery, business change requests, and ensuring stability.

Support solution delivery with greater attention and oversight using transformational Agile process steps

Verify & validate disaster recovery initiatives & business continuity plans across the function

Qualifications:
5+ years experience in IT project management or solution engineering.

3+ years experience in call center / sales support

Bachelor of Science Degree in Information Technology, Computer Engineering or related field required

Proven track record of success in installation and maintenance of 3rd party software

Comprehension of Lean-Agile frameworks, Scaled Agile Framework (SAFe)

Technologies of Oracle Siebel CRM, Oracle, SAP, Telephony, WebLogic, TIBCO, Informatica ETL, Network Infrastructure

Strong experience in Program and Project Solutions in an enterprise software development & deployment environment.

Project management experience a plus

Solid networking and collaboration skills with ability to form working relationships with technical teams, system architects, product owners, business owners, and leadership.

SAFe certification as an Agilist a significant plus

Proven effective communication skills; tailoring content and context to audience

Proven collaboration skills contributing in a cross functional team; partnering with stakeholders for alignment and execution.

Positive & motivated attitude demonstrated to inspire and impel cross functional team

~ Portfolio consisting of 18 application CIs supporting PBNA Foodservice PepsiCo Direct business function