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Software Developer
PERSOLKELLY India Looking for Helpdesk Analyst at Chennai, Tamil Nadu Full Time
2 – 5 years of experience in IT Service Desk
E2E service desk operations in his/ her current role
E2E service desk operations in his/ her current role
Preferred Qualifications / Requirements:
2 – 5 years of experience in IT Service Desk
Should be an IT Graduate (BCA, BSC etc.) (not mandatory if candidate has relevant experience)
Should have managed E2E service desk operations in his/ her current role
Experience of working in an IT Contact Center/Service Desk support
Knowledge on all IT technologies (Hardware & Software)
Demonstrate excellent communication skills & Listening skills.
IT Support Technician will be comfortable receiving issues via phone calls, email, Web Submit and Chat.
Keen to learn, handle more and Self-motivated Team player
Knowledge of ITIL processes and procedures like – Incident, SR fulfilment
Basic technical skills including knowledge of Microsoft windows Operating Systems, Microsoft Office suite, and common printer issues.
Work in any shift (24*7)
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