Petpooja Looking for Technical Support Engineer (Field) at Bengaluru, Karnataka Full Time

Job Title:
Technical Support Engineer (Field)

Job Description:
Roles and Responsibilities:
Research and identify solutions to software and hardware issues. (Basic)

Diagnose and troubleshoot technical issues, including account setup and

network configuration. (Basic)

To efficiently identify the cause of an issue, inquire specific questions from customers.

Communicate with clients over the phone and guide them through a set of actions until their technical and product-related issues are resolved.

Proven work experience as a Technical Support Engineer, Desktop Support

Engineer, IT Help Desk Technician or similar role. (Freshers can also apply)

Hands-on experience with Windows/Linux/Mac OS environments. (Windows Must)

Good understanding of computer systems, mobile devices, and other tech products.

Ability to diagnose and troubleshoot basic technical issues. (Basic)

Familiarity with remote desktop applications.

Good problem-solving and communication skills.

Ability to provide step-by-step technical & product help, (verbal).

Understand & Speak at least basic English Language.

Ability to work flexible shifts, WO’s, and ready to work on Indian National

holidays and adapt to changing work schedules.

Experience Range:
0 – 5 years

Educational Qualifications:
Any graduation,

Skills Required:
Computer Hardware Troubleshooting, Software Troubleshooting, Cisco Networking, Remote Access, Application Configuration, Network Configuration, Software Installation,

Candidate Attributes:
Degree in computer science or information technology.

Candidates must have their own Laptop and Vehicle

the Candidate should be known the local language.

Good written and verbal communication.

Customer-service focus.

Prior experience working on a Help desk, in IT, or similar technical function

Ready for fieldwork

Job Code: KL-TUTXR8LW

About Us

When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.

This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.

And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.

Why Us?

Join the Petpooja Family!

Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana!

Attitude before Aptitude:
When we say “Attitude before Aptitude”, we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it’s not going to be at the cost of the right attitude.

Organic Growth:
At Petpooja, we believe that the best leaders are groomed, not found from the outside. So, we try our best to foster leadership within the organization and give each and every individual an equal chance to climb the career ladder. Petpooja is an equal opportunity employer. We do not discriminate based on caste, religious beliefs, gender, race or sexual orientation. So, if you think that your personality & skills fit perfectly into our company culture, then apply for your desired position right away!

And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours)! As signified by our name – Petpooja, we’re regarded as great hosts.