Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
In this role, you have the opportunity to
Work directly with customers and Philips in-market resources to support the Philips Data Management & Interoperability Solutions Performance Bridge technologies. The Philips PerformanceBridge solution includes state of the art analytics technologies that help clinical customers improve the quality and efficiency of their operations while reducing operating costs.
You are responsible for
Providing direct Level 2 & 3 Technical support to Philips North America and global markets.
Pro active monitoring of Customer environment
Providing technical support to sales teams as needed to facilitate optimal solution design
Contributing to training materials and ongoing training of market resources throughout the world in markets where Performance Bridge is officially launched.
Providing important feedback from customer support experiences to R&D and product marketing leadership teams to recommend technology solutions that reduce implementation time and improve customer experience.
Supporting Implementation of PerformanceBridge analytics platform and applications in highly complex customer environments
Setting up Demo environment and supporting presales activity
Driving continuous improvements of our support methodology and service offerings based on customer feedback
To succeed in this role, you should have the following skills and experience
Experience with implementation and support of Linux operating systems, including systems administration and scripting experience. Red Hat Certified System Administrator (RHCSA) required
Experience with object-oriented programming and data manipulation (Python and/or Ruby – required)
Hands on experience supporting and understanding radiology workflows, HL7, and DICOM and file transfer format
At least 4+ years of hands on experience in a support role in handling global healthcare customers
Experience providing world-class service delivery in always-on, high availability system delivery environments
Attention to detail and a strong eye for quality
Experience functioning as part of a high-performance team
Focused listening skills to understand nature of customer problem
Skills
Redhat System Administration – Required
User management
Disk Volume management
Network configuration
Mail setup
Crontab configuration
Vi/Nano/etc
Bash scripting
Services management
Troubleshooting
Ansible
Docker
PostgreSQL – Required
able to write select/insert/update statements
Git- Required
Standard pull/checkout/commit/push workflow
Clojure – Preferred
Getting data elements for later transformations
Ruby- Preferred
String manipulation
If, loops, and case statements
Creating functions
Datetime functions
Python- Preferred
String manipulation
If, loops, and case statements
Creating functions
Datetime functions
Radiology Workflow- Preferred
Understanding of basic scheduled workflow
Familiar with HL7
Familiar with Dicom
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There’s a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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