Agilysys, Inc. Looking for Desktop Support Engineer (1-3 yrs) at Chennai, Tamil Nadu Full Time

Agilysys (Nasdaq: AGYS) is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company’s solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA. For more information, visit www.agilysys.com

Responsibility

Experience with supporting: PC Hardware such as Apple Products, desktops, laptops, mobile devices, local and network attached printers and other computer peripherals, PC Software such as Microsoft Windows, Office, Antivirus solutions, Adobe products etc

Good hands-on experience in installation, configuration and Troubleshooting of Windows 10 OS related issues

Configuration and Deployment of new or replacement systems

Service ticket management – track and update Helpdesk tickets

Experience in handling network issues (Level 1)