Pitney Bowes Looking for Service Desk and Asset Management lead at Pune, Maharashtra Full Time

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:
We are looking for an End User Computing – Service Desk & Asset Management Lead

This role is responsible and accountable for EUC (End-User Computing) Service Desk & Asset Management for Pitney Bowes employees and contractors alike, as it relates to ensuring IT Service Desk, as well as EU instructions, are provided to promote end-user satisfaction and improving First call resolution (FCR). Initial focus is on building a Service Desk Process, Procedures, building Knowledge base articles and reporting. Responsible for collaborating with Pitney Bowes IT Teams, vendors as well as HR, Finance to drive continuous improvement of user experience.

Looking for at least 6-8 years of EUC Service Desk and Asset Management (Hardware and Software) experience to be working at India office.

Roles and Responsibilities:
Forecasting short-term and long-term end-user equipment needs and ability to satisfy demand.

Improving new hire asset provisioning as well as equipment for established employees

Overseeing Service Desk

Coordinate asset return processes for terminating employees.

Defining/Refining standard equipment bundles to simplify ordering process.

Defining safety stock levels and supporting processes

Improving employee (especially new hire) provision timeliness, training, and support

Ensuring Service Desk SLAs are met and working towards driving and improving UXLA (User Experience level agreements)

Work with Asset Management team to Schedule PC refresh forecasted for respective year.

Building and managing the EUC support team including training, career development and customary managerial responsibilities

Collaborating with IT support teams & other Support Functional Teams

Defining performance metrics and targets and implementing a performance management processes to use objective and subjective data to drive continuous improvement.

Effectively collaborating with IT, HR, and Pitney Bowes business owner stakeholders to accomplish duties.

Ideal Skill Set:
Previous Lead role in Service Desk, Software & Hardware asset management experience a plus.

Collaborative – Builds partnerships and works collaboratively with others to meet shared objectives.

Manages ambiguity – Operates effectively, even when things are not certain, or the way forward is not clear, self-starter.

Organizational savvy – Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.

Big- and small-picture oriented – Easily navigates from strategic to tactical in a world with many moving parts, stakeholders, and activities.

Technical Skill Set:
Service Desk

Hardware Asset Management

Software Asset Management

Software Licensing models

Desktop Procurement process

Finance Management & tools

Incident, Work Order & Change management (ITSM)

Inventory Management and tools (AMDB, CMDB)

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.