Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients’ business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.
We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.
This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.
Pivotree is looking for smart, passionate people who delight in helping other people. People that want to learn new things and share that knowledge. Fun, quirky, determined geeks that can talk to other people of all skill levels and help them understand a problem and show them how to fix it. Giving proactive information and going the extra mile to ensure everything is done right the first time are just the topping to the cake.
As a member of our Global Customer Support Team you will be the first point of customer support helping key commerce and commerce related applications critical to their business. A Senior Technical Analyst will be expected to work a rotating 12 hour shift.
Working beside other dedicated individuals you will support both cloud based and data centre based customers. You will help our customers with everything from answering general questions to responding to incidents related to our supported applications and infrastructure and everything in between.
All our Global Customer Support team members are passionate about helping people and are empowered to assist our clients in any way they can. We foster a strong sense of team and cooperation, building on each other’s strengths and filling in with different areas of expertise.
Pivotree promotes a “client first” mentality which helps us to provide an excellent experience for our clients that makes us different from other managed services companies. We are adamant about setting proper client expectations; then meeting or exceeding those expectations at every opportunity.
Other traits we look for :
Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.
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