PixFirst Looking for Technical Operation Analyst/Support Engineer – IT Operations at Bengaluru, Karnataka Full Time

About PixFirst:

– PixFirst.com is a French startup, founded in 2011 and headquartered in Paris, with the Technology and Operations team based in India, Bangalore.

– We have built a complete digitalised eco-system for school photography.

– PixFirst makes school-photography creative, more revenue generating, professional and hassle-free.

Job Overview :

PixFirst.com is looking for passionate engineers to join us to manage and support European clients.

This is a fully remote position. You can work from anywhere if your internet connection is great.

Roles and responsibilities :

– Tech support for French clients using in-house ticketing system.

– Client on-boarding and account setup

– Complex PSD to PixFirst-digital-product transformation

– You will be working directly under the account managers of our clients.

– Direct interaction with clients via Email and ticketing system will be required

– Maintain operational efficiency and meet support deadlines

– Give product feedback to the dev team to streamline operational processes.

Requirements
Skills required :

– Excellent written and oral communication skills.

– MS Word/ Excel / Google Docs

– Capability to understand and follow any operational process is important.

– Should be able to work well within a team and as an individual contributor

– Knowledge on PhotoShop will be a huge plus

Qualification :

– Graduate BE / BTech

– MBA / MCA

Benefits
Work conditions :

– Full time job

– Package : 3 Lakh per annum

– There will be a probation period of 2 months.

– Fully remote position

– Flexible working hours

– Rapid growth and development

– Performance-driven incentives

Our culture:

– Customers first: PixFirst is a customer-first company, with the focus to create a long term relationship with our clients.

– Quality, Ownership, and Accountability: We are passionate about results and take full ownership of our work. We are performance-oriented and have a drive for excellence. We believe for company growth individual growth is quintessential.

– Collaboration: We encourage collaboration over competition, work in small teams, and believe that teams do better than individuals.

– Growth Mindset: We are adaptable to the changing requirements and needs of a dynamic high-growth company. We encourage each other to take diverse initiatives and develop new competencies.

Job Type: Full-time

Schedule:

Education: