Job Description
Who are we:
Prismforce(www.prismforce.com) is a US Head quartered vertical SAAS product company, with development teams in India. We are Series-A funded venture, backed by Tier 1 VC and targeted towards tech/IT services industry and tech talent organizations in enterprises, solving their most critical sector specific problems in Talent Supply Chain. The product suite is powered by artificial intelligence designed to accelerate business impact e.g. improved profitability and agility, by digitizing core vertical workflows underserved by custom applications and typical ERP offerings.
Prismforce aspires to be the #1 industry SaaS platform for tech services and tech talent organizations. We have our product live at with Unicorn IT service companies and are already seeing terrific momentum on sales. Prismforce founding team is comprised of deep domain and product management experts McKinsey, Amazon, Uber alums, complimented by IITian technology enthusiasts and designers with a passion to reimagine this space with distinctive products.
We are looking for a Technical Support Engineer to provide enterprise level technical support to our customers via phone , web , email , chat and other support channels as required.
Location: Mumbai / Bangalore / Pune / Kolkata
Responsibilities:
Take ownership of customer issues reported and see problems through to resolution
Research , diagnose , troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Requirements:
2-4 years of experience in the similar role
Basic knowledge of SQL / MY SQL
Proven working experience in enterprise technical support
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Required Skills
technical support, application support, SQL, client facing
Nov 03, 2022
1 Vacancy
2 – 4 Years Exp.
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