Job Description
We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Resolving tickets raised by employees on IT Support
End user support for Apple device configuration
End user support during Onboarding & Off-boarding and end to end administration of JAMF platform
Managing the complete lifecycle of apple device using JAMF
Creating / Modifying of device & security policies
Managing application rollout and upgrade deployed application
Incident , change & problem management
Champion a culture of high ownership, continuous improvement, and engineering excellence
2- 3 years of overall experience in MacOS, Jamf, zoho manage engine or similar tools
2 -3 years of previous relevant experience, across multiple vendor and technologies
Understanding of Cloud, Server, Storage
Certification of new Mac hardware
Manage all technology procurement, budget, and vendor relationships
Monitor and troubleshoot Network, Systems, Servers, as events occur and manage them to resolution
Create and maintain documentation for IT policies, including data security, data backup and retention, and acceptable use
Integrate new peripherals, supporting drivers and software, including but not limited to printers and medical equipment
Excellent communication skills
BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
Requirements
Install and configure software and hardware
Manage network servers and technology tools
Set up accounts and workstations
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Build an internal wiki with technical documentation, manuals and IT policies
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