What You’ll Do
The IT Senior Systems Engineer will provide world class support to the employees of Provenir striving to meet the highest level of customer satisfaction by resolving issues in a professional and timely manner.
Essential Job Functions
SME for critical systems and be a champion for world-class employee experience.
Advance and maintain the enterprise-wise MDM (Microsoft Intune and JAMF) and Single Sign-On (Okta) solutions including policy management, application and device lifecycle, inventory, and reporting.
Participate in any Global Projects/Local Initiatives, and any adhoc request as assigned (e.g.
Participating & coordinating the ISO/IA/OHSAS/FA policies and procedures are appropriately documented and in placed. Responsible for Disaster Recovery plans and execution.)
Incident and Problem Management: Will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with vendors support and various partners to resolve incidents within SLAs.
Maintain corporate networks, both in corporate offices as well as public cloud providers
Maintain VPN Solutions and endpoint protection software Administer Productivity and Collaboration Tools including Slack, Zoom, Jira/Confluence, SSO and
Google Workspace, AZURE Active Directory, AWS
Perform desktop and cloud-based security functions including security scans, managing backup/restores, and remediating security vulnerabilities
Track and escalate issues through the appropriate channels
Effectively communicate information with team members and employees
Proactively identify ways to avoid recurrence of issues by improving processes and recommending changes.
Create content for KB articles, training, and company-wide communications
Required Experience/Skills:
Associates Degree in Computer Science/related field or equivalent technical certifications
7+ years providing customer support for desktop computer software and hardware
Expert ability to analyze and trouble shoot computer, network, and application issues
Expert knowledge of: Windows/MacOS, Linux, Microsoft Office, Client VPNs, Smartphones & Tablets,
Microsoft Active Directory and Dell/Apple hardware repair
Expert knowledge of: AV/Security software and corporate backup/restore systems
Strong knowledge of: Corporate LAN/Wi-Fi Networks, Video Conferencing and Managed Print Services
Strong network administration skills, both on corporate and cloud platforms
Azure / AWS Certifications are added advantage
Excellent communication and interpersonal skills (must have the ability to build and maintain relationships at all levels)
Exceptional customer service/client facing skills
Excellent follow-up and follow through skills
Our employees are our top priority, we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, along with retirement benefits to plan for your future.
At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.
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