Providence Global Center Looking for Network Engineer 2 at Hyderabad, Telangana Full Time

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 120,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 52 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India was established to bring to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation for Improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

Best In-class Benefits

Inclusive Leadership

Reimagining Healthcare

Competitive Pay

Supportive Reporting Relation

Job Title: Network Engineer2 -Voice infra

Roles & Responsibilities:
Take ownership of projects and service requests, liaising with internal PM team, and other team members

Must be able to plan, perform requirements gathering, specification, design, implementation, and solution turnover to the support teams

Participate in an on-call rotation schedule responding to IT infrastructure events after hours

Stay current with technology trends and market demand to recommend, modify and implement appropriate modifications

Understand the following based on specialty; IP Telephony, routing, switching, gateways, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Presence and/or customer contact applications

Help lead and promote a well-organized team environment based on the following values: Compassion, Dignity, Justice, Excellence, Integrity, business comprehension and dependability

Technology: (Knowledge/Skills)

General Telecom background with programming skills on Cisco and Avaya phone systems

Knowledge of call routing, trunking, call centres and voicemail

Good understanding of circuits (SIP, PRI, T1, PBE, etc…)

Good understanding of call flow programming

Contact Center experience. Genesys Cloud experience are preferred

Experience in cisco voice and collaboration.

Strong knowledge on BGP4, OSPF, EIGRP and Ethernet Switching

Python Scripting skills and automation knowledge.

Cloud knowledge in Azure or AWS

Excellent communication and documentation skills

Ability to manage multiple projects simultaneously

Industry certifications: CCNP Voice (preferred not mandatory)

Experience: 4-7 Yrs.

At Providence, we not only acknowledge differences but also honor it. We appreciate differences related to the following factors but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.

Health is a human right