Posted on: 2023-07-19
Status: Active
About Us
We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our reach and customer base all around the globe. We are headquartered in Naperville, IL and have presence in Costa Rica, Australia, Canada, and India. We are proud to work with Fortune 500 clients from diverse industries such as IT, Healthcare, Banking, Retail, Telecom, Human Resources, Engineering, Light Industrial, Finance, Call Center, Clerical, Customer Service, Aviation, Media & Entertainment, and Professional Services.
At PTS Consulting Services, it is believed that success is a derivative of Quality. To ensure the best outcome from each engagement with our clients, we create a holistic partnership focused on the strategy, execution, and overall outcome quality.
It’s an exciting time to work here at PTS Consulting, as the company is on a verge of major growth. We value our clients, and more importantly we value, retain, and grow our employees through a strong employee engagement culture. Come Join Us!!
Position Details:
Job Category: IT-Hardware & Networking, Department/Group: IT Infra
Location:
Kolkata, West Bengal, India, Asia/Pacific
Benefits:
Travel Required: No, Salary: ₹ , Position Type: Full-time, Will Train Applicant(s): No
Role and Responsibilities:
Role and Responsibilities: • Strong knowledge in Computer Hardware & Software installation, configuration and Troubleshooting. • Resolve issues for staff via phone, in person, or electronically • Strong knowledge in handling Android, IOS devices. • Create and maintain IT Inventory. Vendor Management. • Provide introductory online training for company products/applications to end users. • Resolve technical issues in a timely manner using available resources within the company, Document resolution. • Basic knowledge in Active Directory, VPN, Access points, Firewall, Router, Switch, Networking, VOIP phone configuration. • Must have knowledge in 0365/ Gsuite. • Must have knowledge handling Ticketing system (Jira, ServiceNow/Zendesk, Zoho)
Qualifications and Education Requirements:
Bachelors/Masters
Preferred Skills:
Additional Notes:
Realtime/Hands-on troubleshooting knowledge required
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