Job Area:
Information Technology Group, Information Technology Group > IT Management
Qualcomm Overview:
Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age – and this is where you come in.
General Summary:
Qualcomm’s SW Engineering IT Operations team (Global Operations) is responsible for overall support of SW Engg application and its tools globally.
We are looking for a well experienced and seasoned technology manager with primary focus on D2D operations, projects/implementation (short and long term).
This role offers to lead a team of SMEs and provide expertise thought process, extensive collaboration with Engg stakeholders, Infra, ISRM partners and other end user coordination community.
As a Capability Ops Ownership (COO), the role involves defining KPIs for individual services, oversee operational scorecard, responsible for process documentation and key focus on project improvements across services.
The role expects to work with the team of highly skilled individuals working from different geography.
Responsibilities:
o Overall 15 years of experience including minimum of 5 years of management experience in ‘Application Support’ and ‘Site Reliability Engineering/Support’.
o Proven exp in global capacity management for Virtual infra.
o Strong knowledge in CI/CD pipeline and DevOps concepts/adoption.
o Ability to handle and manage ‘Jenkins’ for Build Mgmt/Support
o Very good exposure to Server and Storage environment
o High level knowledge of Full Stack, Test Mgmt
o 5+ years exp in administering applications on Linux or Ubuntu platforms.
o Operating system knowledge is must.
o Familiarity and exposure to OS platform (Linux), networks, Load Balancers, Firewalls, Web Security is needed.
o Knowledge of or experience in AWS or other cloud technologies would be a plus
o Collaborate with various stakeholders across ‘IT and Non-IT’ functions to understand customer priorities and requirements.
o Demonstrate strong initiative and ability to work with minimal supervision or direction.
o Strong interpersonal, and organizational skills a must.
o Demonstrated success for larger multi-disciplined groups required.
o Excellent verbal and written communication skills.
o Strong operational experience and should have led and provide direction to individual team members during crisis.
o Monitor ‘operational health’ continuously, prepare scheduled reports/metrics.
REQUIRED COMPETENCIES:
o OPS Mgmt: Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines to achieve established objectives
o Problem Mgmt: Management of incidents (minor and major) as part of tiered support and ensuring the stipulated SLAs are met and issues are escalated in a timely manner. Ensure appropriate process is followed for the capability and communications are sent during major incidents as defined by users effected. Handle escalation and identify ‘proactive measure’
o Communication: The ability to convey information clearly and accurately, as well as choosing the most effective method of delivery (e.g., email, phone, face-to-face). This includes using a technically sound communication style both verbally and in writing., with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
o Capability governance: Adhering to the procedures for operational and strategic communication, reporting, and decision-making
o Documentation: Creating and maintaining standard operating procedures (SOPs): Creating and maintain COP documents
o People Mgmt: Ability to manage team on individuals (incl 3rd party), provide appropriate guidance, resolve conflicts, identify their training needs. Coach and Mentor team members
o Bachelors in engineering – Electronics, computer sciences.
o Preferred to have familiar with ITIL Service Mgmt process.
o Excellent verbal, written, and presentation skills Required to work to a high standard, be self-motivated and work well in a team.
o Have good customer service experience and can clearly and concisely convey useful information
o Proven ability to work within a geographically dispersed team and as a self-directed team leader representing a team of highly qualified individual contributors.
o Experience with formal Change management processes preferred Strong interpersonal and cross-cultural collaboration skills.
Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers.
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