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Software Developer
Quess IT Staffing Looking for SW Application Tech Support Practitioner at Chennai, Tamil Nadu Full Time
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is – ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is – ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility
Act as the ongoing interface between the client and the system or application.
Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.
He / She should be able to provide workstation support like Installation of various software’s on desktops, User ID management, troubleshooting on Mail outlook, Monitoring and updating Virus updates in desktops.
Dedicated to quality, using exceptional communication skills to keep our world class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Desired Competencies/Experience:
Must have Skills: Customer Service( Customer Support Engineer)
Good to Have Skills: Engineering Technical Support
Excellent communication skills, Customer focused skills Good interpersonal skills, Strong troubleshooting skills, Ability to work with teams, High level of initiative.
Minimum Skill Requirement: Bachelor degree in any stream with good communication Verbal and written analytical skills with 6-12 months of experience in relevant field.
Candidate should able to manage the IT operations in focusing the Customer Satisfaction Ensuring to provide the operational support role in a multi-shift 7 x 24 x 365 and should be able to work across various shifts.
