Rackspace Looking for Manager, IT Security- IN (R-MP0057) at Remote Full Time

PRIMARY RESPONSIBILITY: Oversees technicians performing network testing, monitoring, and troubleshooting of network facilities. Oversees proactive network status checks as part of normal surveillance activities, ensuring optimum performance. Assists in current systems updates as well as implementation of new systems. Acts as a liaison between management and technicians for key or urgent issues. Keeps managers informed of schedules, priorities, and problems. Supervises activities of staff (i.e. trains, appraises, rewards, motivates, disciplines, recommends termination as necessary). Determines deficiencies in processes and/or procedures and evaluates, proposes and implements solutions. Collaborates with peers to ensure uniformity of teams. May also act as intermediate level network control technician on projects. Ensures proper documentation of all systems processes and procedures, including daily logs.

Job Profile Summary: Lead a highly performing team of network engineers and technicians, ensuring world-class performance, availability and uptime for our cloud and hybrid network infrastructure. The Rackspace networking team is responsible for delivering the highest levels of customer experience for our current customers while at the same time being extremely innovative with technologies and tools that will push our capabilities into the future. Rackspace network engineers work on a wide range of projects that have a significant impact on the company’s ability to provide Fanatical Support and serve our customers.

JOB COMPLEXITY: Plans directs and controls the development and assigning of work among team, and leads staff, providing support and direction. Develops and establishes departmental standards and procedures. Drives changes in procedures, systems or processes that would increase productivity and better serve customer requirements. Works with finance and other leadership to develop and manage a multimillion dollar budget. Provides input in establishing the budget and manages adherence. Monitors and maintains quality control standards. The departmental seeks out new strategic solutions in an effort to improve Rackspace performance. Oversees team operations and reports to senior management. Oversees adherence to policies and procedures. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel. Provides strategic leadership and direction for the delivery of support to customers. Strategically analyzes operational processes, business procedures and performs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Develops department procedures. Serves as a primary liaison among various business groups within Rackspace, representing both the Segment, as well as broader Rackspace goals. Selects, develops, and evaluates personnel to ensure the efficient operation of the functions of the team. Provides instructions and supervision to team. Coaches and develops team. Experience in handling multiple tasks, and able to prioritize and highly varied work level in order to maintain required productivity levels.

EXPERIENCE/EDUCATION: High school diploma or equivalent required. Bachelor’s degree or equivalent experience in business or computer science; may also have post-graduate education or training. Demonstrates a mastery of Supervisor role or possesses a minimum of five to seven years working knowledge of a technology based service oriented industry as a people manager/leader. Minimum of three years experience in running medium to large scale projects with varying complexities. Demonstrated ability to consistently provide FANATICAL support.SUPERVISION: Manages small to medium sized teams. Receives minimal instruction. Assists Supervisor in coaching and developing team. Serves as back-up to the Supervisor position.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.