We are looking for a Linux Support Engineers to provide enterprise-level Engineering support for our internal cloud operations, datacentre & applications. You will diagnose and troubleshoot server side, application, software and hardware problems, automate process / procedures. Help troubleshoot applications and programs and deliver quick support.
Linux Support Engineer (DevOps Kubernetes Docker Git Support) – Utilise your infrastructure support skills and learn new technologies (including Kubernetes) whilst working on a leading website used by millions of people globally.
As a Support Engineer you will be responsible for administering and supporting the company’s Cloud based Docker and Kubernetes infrastructure, ensuring it is secure, resilient and performant. You will enjoy diving into a fast paced environment and working closely with UI, Backend and QA engineers to produce quality solutions.
Linux Engineering Support Engineer responsibilities include resolving network, server and application issues to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Linux, AWS or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with IT issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
You will work on the execution of cross functional initiatives spanning IT, Applications Platform, Infrastructure teams, and Operations teams.
You should be well versed on VMware technologies, Kubernetes, Docker to solve technical issues within our complex operational environment. If you are seeking a role that offers you the opportunity to advise clients through critical issues, while allowing you to develop personally and professionally, consider a career in Rakuten’s Cloud Infra team.
This position is for 24×7 Linux Engineering Support
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