Job description
Roles and Responsibilities:
Candidate must know about both OS – Windows & Linux
install, configure, and maintain Linux & Windows operating systems.
Analyzes and resolves problems associated with the operating systems servers, hardware, applications, and software.
Experience in the Linux system is mandatory for this profile.
Experience- Min 1- 3yrs relevant in desktop support.
Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP
Should have good knowledge of Hardware Support (Printer, System Assembling, and Disassembling)
OS Troubleshooting, Outlook Troubleshooting, and Configuration
Should be well versed in remote support.
Should have Excellent communication and technical knowledge.
The candidate should be a graduate (B. tech/ MCA- preferable).
Responsible for effective and consistent communication and supporting employees or associates.
Addressing queries and issues pertaining to our software, tools & applications.
Ensuring that requests are addressed in a timely and effective manner.
Monitor Track and Report incidents received on a daily basis.
Good understanding of Technical Troubleshooting and aspects.
Desired Candidate Profile:
Red Hat – Linux Certification/ Training in Linux Admin would be an added advantage
Good communication skills (verbal & written)
Good knowledge of windows OS troubleshooting & MS Office Applications.
desktop, laptop, and network troubleshooting skills.
Willing to assist over the phone/skype and physically.
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