Randstad Looking for deputy manager – release management – it at Chennai, Tamil Nadu Full Time

summary

randstad india

permanent

specialism

other

reference number

JPC – 71505

job details

Manager – ITSM Grade/Level

Department IT – Infra Location FTOrganizational RelationshipsPosition

reporting to Santosh Kumar

No. of Direct

ReportsJob PurposeResponsible for managing the end-to-end ITSM processes which includes incident, problem, change and

knowledge management and to incorporate Policies/Process/Procedures and SOP Creation for the ITIL …

processes.Key ResponsibilitiesFunctional

Responsibilities 6 to 8 years of Proven work experience as IT Service Management lead for end-to-

end incident, problem, change and knowledge management.

• Very good ITIL knowledge with customer-service oriented and problem-solving

attitude.

• Monitoring the effectiveness of incident management and making

recommendations for improvement.

• Managing Major incidents and circulate incident report to business stack holders.
• Prepare root cause analysis report for every critical outage and problem and share

it with all stakeholders and ensure permanent fix for every root cause found.

• Should have effectively managed problem management process across complex

landscape by driving engagements with diverse stakeholders including suppliers,

with focus on preventing incidents from happening

• Responsible for managing the end-to-end Change Management process including

application and infrastructure and BMC module as per ITIL standards.

• Develop, maintain, improve, and communicate operational standards and

guidelines for IT Change Management.

• Ensure all implemented changes are reviewed and then closed.
• Ensuring that change authorization is provided before any activity or release that

requires into production.

• Conduct a post review of failed or incident caused by change and implement

appropriate steps to avoid failure.

• Knowledge on the asset management process as per ITSM standard.
• Monitoring the process and drive the team to Continuous service improvement.
• Excellent verbal/written communication, collaboration, analytical and presentation

skills to lead an environment driven by customer service and teamwork.

• Assess effectiveness of policies and procedures; participate in developing

service/process performance assessment criteria and recommending

improvementsJob Requirements

Qualifications Graduate / Postgraduate in Computer Science / IT

Experience 6 – 8 years of Experience with Microsoft CertificationsClassification: Internal

Functional

CompetenciesHands on experience in ITSM service Management

ITIL V3, ITSM

ITSM, Incident, Problem, Change, Release, knowledge Management

Ready to Work under pressureBehavioral

Competencies

Strong problem solving and communication skills



Have a flexible and ‘can do’ attitude

show lessshow more

Manager – ITSM Grade/Level

Department IT – Infra Location FTOrganizational RelationshipsPosition

reporting to Santosh Kumar

No. of Direct

ReportsJob PurposeResponsible for managing the end-to-end ITSM processes which includes incident, problem, change and

knowledge management and to incorporate Policies/Process/Procedures and SOP Creation for the ITIL

processes.Key ResponsibilitiesFunctional

Responsibilities 6 to 8 years of Proven work experience as IT Service Management lead for end-to-

end incident, problem, change and knowledge management.

• Very good ITIL knowledge with customer-service oriented and problem-solving

attitude.

• Monitoring the effectiveness of incident management and making

recommendations for improvement.

• Managing Major incidents and circulate incident report to business stack holders.
• Prepare root cause analysis report for every critical outage and problem and share

it with all stakeholders and ensure permanent fix for every root cause found.

• Should have effectively managed problem management process across complex

landscape by driving engagements with diverse stakeholders including suppliers, …

with focus on preventing incidents from happening

• Responsible for managing the end-to-end Change Management process including

application and infrastructure and BMC module as per ITIL standards.

• Develop, maintain, improve, and communicate operational standards and

guidelines for IT Change Management.

• Ensure all implemented changes are reviewed and then closed.
• Ensuring that change authorization is provided before any activity or release that

requires into production.

• Conduct a post review of failed or incident caused by change and implement

appropriate steps to avoid failure.

• Knowledge on the asset management process as per ITSM standard.
• Monitoring the process and drive the team to Continuous service improvement.
• Excellent verbal/written communication, collaboration, analytical and presentation

skills to lead an environment driven by customer service and teamwork.

• Assess effectiveness of policies and procedures; participate in developing

service/process performance assessment criteria and recommending

improvementsJob Requirements

Qualifications Graduate / Postgraduate in Computer Science / IT

Experience 6 – 8 years of Experience with Microsoft CertificationsClassification: Internal

Functional

CompetenciesHands on experience in ITSM service Management

ITIL V3, ITSM

ITSM, Incident, Problem, Change, Release, knowledge Management

Ready to Work under pressureBehavioral

Competencies

Strong problem solving and communication skills



Have a flexible and ‘can do’ attitude

show lessshow more

experience

8

skills

as IT Service Management

ITIL knowledge

qualifications

B.E/B.Tech