gurgaon, haryana
a client of randstad india
contract
reference number
JPC – 85625
job details
An IT Service Management Sr.Exec is a specialized role that performs the following functions: Responsible for day to IT tickets, service operations and queue management.
partners in the desired SLA.
maintaining ownership of the original fault and acting as the main point of contact between the
customer and Vendor teams providing timely updates.
ability to articulate solutions clearly and confidently to end users.
external teams as appropriate
to resolution, proactively
representatives at all levels
include but not limited to:
o Incident Management
o Problem Management
o Service Catalog / Service Requests
requirement definition and design, and typical supporting operating models
and functions add value to all stakeholders, with respect to the delivery, management, and
consumption of those services.
services being delivered, and be relationship oriented through transparent and proactive
communication. Some ways could include:
view.
while taking ownership of service resolution/restoration and coordination of resources
the teams and apply common methods to drive excellence in the role or function.
stakeholders across business and technology to develop the service strategy, vision and
roadmap.
show more
An IT Service Management Sr.Exec is a specialized role that performs the following functions: Responsible for day to IT tickets, service operations and queue management.
partners in the desired SLA.
maintaining ownership of the original fault and acting as the main point of contact between the
customer and Vendor teams providing timely updates.
ability to articulate solutions clearly and confidently to end users. …
external teams as appropriate
to resolution, proactively
representatives at all levels
include but not limited to:
o Incident Management
o Problem Management
o Service Catalog / Service Requests
requirement definition and design, and typical supporting operating models
and functions add value to all stakeholders, with respect to the delivery, management, and
consumption of those services.
services being delivered, and be relationship oriented through transparent and proactive
communication. Some ways could include:
view.
while taking ownership of service resolution/restoration and coordination of resources
the teams and apply common methods to drive excellence in the role or function.
stakeholders across business and technology to develop the service strategy, vision and
roadmap.
show more
experience
6
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