Department:
IT
Work Location:
HO
Grade:
M1
Travel Required:
NO
Reporting to:
Administrative:
GM IT
Reported by:
None
Functional:
GM IT
Minimum Job Requirements
Educational Qualification:
B.Tech IT or B.Tech CS or MCA or MSc – IT
Experience:
3 to 5 Years
Any additional requirement:
SAP, SQL data base.
Purpose of the Position (Job Summary)
The Incumbent should have experience in IT Department in maintaining application/ hardware (As per competency or assigned work) dot net/java based application, which needs to be supported from IT. The support requires technical coordination between user and vendor. New functionality/requirement development, business process preparation etc.
Key Roles and Responsibilities
Financial
To Adhere to the SLAs set as per contracts
To handle valuation, selection, and management of Vendors , business partners, and solutions provider
To be able to manage the project execution so that it is delivered within Budget and quality
Customer Oriented
.To be able to handle user issue/requirement understanding and resolution on own level or with the help of vendor.
People Oriented
To provide user training on application.
To help user to understand and seek more from applications
Internal Business Process
To handle Application management for intended business deliverable.
To handle Project planning and communication to senior management
To handle Liaison with IT team for permanent resolutions on issues affecting users.
To suggest process improvement and automation to serve internal customer better.
To Adhere to the SLAs set as per contracts
To manage the project execution so that it is delivered within Budget and quality
Competencies
Technical/Functional
Behavioral
Issue resolution time
Adherence to project timeline, Budget & Quality
New improvement /project identification and completion
Team approach
Systematic working.
Dependability
Innovation and Initiatives
Key Result Areas
Quantitative
Qualitative
Issue resolution time
Adherence to project timeline, Budget & Quality
New improvement /project identification and completion
Team approach
Systematic working.
Dependability
Innovation and Initiatives
Key Stakeholder Management
Internal
External
Relaxo Employees
Relaxo IT team
Vendor
Relaxo Customers
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