Rely Healthcare Technologies Looking for Urgently looking for IT Staff at Guwahati, Assam Full Time

Responsibilities

You’ll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but you’ll need to:

• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• support the roll-out of new applications
• set up new users’ accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritize and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.

Salary

• Starting salaries in IT support range from ₹*10,000 to ₹*15,000.

The salaries for IT support work vary greatly depending on the level of the job and previous experience.

Working hours

Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job.

What to expect

• There is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of manufacturing or customer-contact time or to enable members of staff to use their computer again.
• Considerable client contact is usually required.
• If you have responsibility for hardware or networks, you may have to lift and carry equipment and stretch to access items in awkward places. The dress code tends to be casual, reflecting the physical nature of the work, but you are expected to maintain a reasonable standard of smartness.
• Travel within a working day is sometimes needed and may be required at short notice.
• Overnight absence from home may be necessary and travel is only occasionally required.

Qualifications

Bachelor’s Degree:

Skills

You’ll need to show evidence of the following:

• the ability to think logically
• a good memory of how software and operating systems work
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• the ability to work well in a team
• problem-solving skills
• a strong customer focus
• the ability to prioritize your workload
• attention to detail.

Job Type: Full-time

Pay: ₹10,000.00 – ₹15,000.00 per month

Schedule:

Experience:

• Technical Support Occupations: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 6001254180