Retail Solutions, Inc. Looking for IT Generalist at Pune, Maharashtra Full Time

RSi is a leading provider of retail data science based analytics and a big data management platform which helps top retailers and CPG companies manage their supply chain and marketing initiatives to drive sales results. Using machine learning, streaming analytics and predictive models, we are the go-to cloud based; peta-scale SaaS data management platform in the retail industry. Join our team as a Senior Software Engineer and join a global innovative technology leader with a strong presence in Pune, India.

POSITION SUMMARY:
The IT Support Generalist provides primarily IT desktop support and customer service to the Pune office. Some experience with System Administration is preferred as there may be local server based issues that may require attention. This role will be the sole source of on-site IT support for a ~100+ person office and will include PC, printer, and general networking support as well as familiarity with general IT functions at a user support level.

This position will be part of a global team of IT professionals primarily based out of Providence RI. The global team will be available to assist with issues which may require additional resources and expertise in the local office.

The ideal candidate will be a self-starter, confident in their abilities, aware of the demands of supporting a corporate office, and demonstrate outstanding customer service daily. This is a great opportunity to expand the skill set of the successful candidate and develop this position into a more systems-based role, contributing to the Global Technical Operations team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee and support the technical desktop needs
• Follow established procedures for IT Support
• Install software as needed on desktops
• Set up new laptops, printers and other IT equipment
• Troubleshoot IT issues locally and engage with members of the global Technical Operations team as needed
• Ability to respond to, enter and manage issues via the ticketing process

QUALIFICATIONS & SKILLS:

• Ability to act independently with remote guidance, management and support
• High touch, high standards for delivering superior Customer Service and Support
• 1+ years’ experience in a Corporate office environment providing desktop support
• Strong knowledge of all Windows and MS Office products
• Strong knowledge of primarily Dell hardware
• Ability to troubleshoot various issues
• Ability to add users, PCs, and printers to domains
• Some experience in a Systems Administrator type role is highly desirable
• Familiarity with networking concepts and basic understanding of network connectivity is desired
• High energy, with a strong commitment to excellence is required

ABOUT RETAIL SOLUTIONS, INC.:
Retail Solutions, Inc. (“RSi”) develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer “downstream data”, such as point-of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.

RSi, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.

RSi serves more than 500 CPG Companies, including 23 of the top 25 global consumer goods companies, and processes data from more than 175 leading retailers in the Americas and Europe. Retail Solutions, Inc. is headquartered in Mountain View, CA and has offices in Providence, RI, Bentonville, AR, Minneapolis, MN, Chicago, IL, Brentford, UK, Munich, Germany, Pune, India, and Shanghai, China. RSi is an equal opportunity employer.

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