Rigel Networks Looking for Technical Support -Active Directory and MS Exchange at Andheri, Mumbai, Maharashtra Full Time

Good To Have Skills

Must Have Skills

MS Patching, Good Communication, DNS, Exchange Server 2010, Window Server, Servers

Experience Level

2 – 6 Years

External Description

Roles & Responsibility:

Document partner interaction, troubleshooting, and results in a clear and concise manner. Monitor alert dashboards and Maintain Alert and Ticket SLA and ensure their SLO are achieved.

Interact with partners to provide support via phone and ticket system and answer user inquiries regarding the alerts.

Diagnose and troubleshoot issues related to MS Patching, AD, Exchange, Mail Flow Monitoring, and Device Down based on the alerts generated on Windows Servers.

The candidate has to work 24*7 shifts.

Education: Any / Computer science Graduate

External Skills And Expertise

Required Skills

Must have knowledge of Good Communication, Window Server & MS Patching.

Organized, detail-oriented, and self-motivated.

The ability to effectively communicate through phone, chat, and email is required.

Server level technical skills: server builds and administration, support, virtual environment administration.

Must-Have Knowledge of Server OS and Application monitoring through Event Viewer.

Basic knowledge in a clustered environment (Windows Cluster / DAG)

Good to have knowledge on O 365, Azure & Virtualization Domains.

Ability to work on multiple issues simultaneously in a fast-paced environment.

Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency

Job Type: Full-time

Salary: ₹30,000.00 – ₹40,000.00 per month

Benefits:

• Internet reimbursement
• Provident Fund
• Work from home

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Flexible shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability
• Weekend only

Supplemental Pay:

Ability to commute/relocate:

• Andheri, Mumbai Suburban – 400059, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• Active Directory: 2 years (Preferred)
• Microsoft Exchange: 2 years (Preferred)
• O365: 1 year (Preferred)