Rims Technologies Private Limited Looking for Tech Support Engineer – MS Exchange and Active Directory at Calicut, Kerala Full Time

1. Key responsibilities

• Good Knowledge of Server and Client Architecture (Work Group and Domain Systems) on Windows OS (2008, 2012, 2016 and 2019)
• Windows OS Troubleshooting and administration
• Troubleshooting Blue Screen Error
• Hands-on experience on Active Directory issues like Replication, Time sync, DNS, DHCP, Schema Updates and IIS on Windows OS (2008, 2012, 2016 and 2019)
• Experience and Knowledge on O365
• Hands on Experience on Exchange Server version (2010, 2013, 2016, 2019) including DAG environment.
• Able to build DAG from scratch
• Exchange Upgrades Activities.
• Troubleshooting Mail related issues on the server
• Recovery of exchange servers
• Hardware Knowledge on Blade Servers, ILO and iDRAC
• Experience with VMware and Hypervisor
• Handing Issues like, Disk Memory and CPU, Even Logs and Other Customer Requests.
• Scripting Knowledge (PowerShell or Python or Ansible)
• Experience with Print and File Servers.
• Good Knowledge of Backups, Windows Servers Patching Processes on Windows Cluster.
• Hands-on with (WSUS, GPO and SCCM)

2. Additional EXpectations

• Linux Basics and Experience on VMware
• Microsoft Certifications
• Ability to learn new things quickly and adopt changes
• Strong organizational skills and knowledge to balance multiple engagements at the same time.
• Build and maintain appropriate relationships with clients; leverage relationships to effectively execute work.
• Maintain open and proactive communication.
• Demonstrate high energy and positive attitude that promotes flexibility, teamwork and initiative.
• Provide support for the Implementations team during critical stages of any transformation and migration engagement

3. Technical Skills Requirements

• Diploma Holders / Graduates
• Industry-standard certifications: MCSE, Microsoft Exchange Certification is a plus
• A Minimum of 3 years of IT technical background with calling experience is required to understand the technical depth. Must have an experience in IT technical helpdesk/Corporate IT support as a prerequisite.
• Experience in implementing and troubleshooting applications and platform faults in Enterprise environments
• Client-facing experience at an enterprise level and corporate environment is desired
• Dealing with customer issues over the telephone on a daily basis using a call tracking system
• Communicating with clients on their cases/projects
• Ensuring customer satisfaction by providing a professional service
• Ability to recreate problems in-house and provide evidence where required
• Accustomed to conducting research to find answers to questions and solutions to problems from various sources

Job Types: Full-time, Regular / Permanent

Salary: ₹600,000.00 – ₹1,000,000.00 per year

Schedule:

Ability to commute/relocate:

• Calicut – 673014, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work: 3 years (Required)
• Server support engineer: 3 years (Required)
• Microsoft Exchange: 3 years (Required)
• O365: 3 years (Preferred)
• Backup Solutions: 3 years (Preferred)