Rims Technologies Private Looking for IT Service Delivery & Operations Manager at Calicut, Kerala Full Time

About RIMS Technologies Private LimitedA company based in Cyberpark Calicut to carry business on Information technology(IT) consulting service, System analysis and design of IT solutions, Professional services for all IT infrastructure solutions, Implementation and integration of IT solutions, Installation and configurations of IT systems and solutions, IT security solutions and services, Cyber security solutions and services, Sales and Pre Sales services of IT and ITES, IP based hospitality and smart building management solutions and services and Technical support service.This also includes Manpower supply for the IT and ITES business, Annual maintenance services, IT infrastructure management services, Remote IT infrastructure management services, IT remote monitoring services, Business Intelligent (BI) solutions and service, IoT and Artificial Intelligent (AI) solutions and services, Virtual Reality (VR) and Augment Reality (AR) based solutions and services, IT training and certifications services, IT Project Management Service, IT logistic management service and IT auditing services.Roles and Responsibilities

IT Service Delivery & Operations Manager will be responsible for the complete setup and operations of the business unit, including business process, systems, resources, technologies, operations, contracts, quality assurance and operating procedures.

In this role, you will develop and lead a team of high-performance IT engineers specialized in computer, server, storage, network, security, systems, collaborations and cloud engineers. You will be responsible for their or boarding, enablement, training, together build a team which provides quality services to our internal and external customers around the world. Our team will coordinate and work with our MNC clients to execute their day-to-day IT support operations.

You will be accountable for the efficient unit operations, customer satisfaction, escalation and customer and employee re-tension

Have a high-level understanding of our technological solution and applications to be able and determine the right path for execution/resolution, when asked by your team for direction.

Continuously think of improvements – from incidents resolution and recurrence prevention to development efficiency, and service management. And bring those improvements to life.

Responsible for the customer relationship, complaints and escalations.

Accountable for problem definition and problem management process defined by ITIL framework

Take ownership of SLA for compliance control and response to security breaches through our infrastructure.

Continues review, evolution and enhancement of process, procedure, systems and resources

Skills and Qualifications

Qualification: Bachelor degree or higher in computer science.

Experience: 5-10 years of experience as the manager in similar type of business unit or NOC and SOC

Technology Expertise: Team managing experience of Networking, Systems, Security, support services and cloud technologies

Effective communication and convincing skill

Very good Knowledge of ITIL framework

Job Type: Full-timeSalary: INR75,000.00 – INR150,000.00 per monthBenefits:

Paid sick time

Work from home

Schedule:
Monday to Friday

Education:
Bachelor’s (Required)

Experience:
IT Service Delivery: 5 years (Required)

Team management: 3 years (Required)

Networking, System, Security,: 3 years (Required)

Cloud Technologies: 3 years (Required)

Support Services: 3 years (Required)

Work Remotely:
Temporarily due to COVID-19

Speak with the employer

+91 +91-495296979

Job Detail

Job Id

JD1963054

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Calicut, Kerala, India

Education

Not mentioned

Experience

Year